Script:
Man: You′ve reached Robert at Stonefield Post Office. How may I help you?
Woman: Hello, I was expecting to receive a parcel from Italy last week but it didn′t arrive yet.
Man: Actually, there have been some problems at our domestic parcel sorting center. We are experiencing delays of three to five days. Do you have the tracking number for your parcel? You can also track online.
Woman: Thank you. I′ll ask my friend for it and check the expected delivery date.