Script:
M: So you′ve re-installed the printer driver and rebooted the computer, but it′s still not printing?
W: That′s right, Andy. I don′t know what I′m going to do. I have to print out this report for the 2 o′clock meeting, and it′s already one. Everything′s working except the printer.
M: It must have something to do with your computer because everyone else can print. Look, since you have the Internet access, why don′t you e-mail the report to Mary and then print it from Mary′s computer? While you′re printing, I′ll take a closer look at your computer and see if I can fix it.
W: That′s a great idea.