Read the following
conversations and see how the new words are used.
[M] Your mother needs a surgical procedure to treat her condition,
[W] Will she need to be admitted for an overnight hospital
stay?
[M] Not at all. We usually perform this type of surgery on
an outpatient basis.
[M] I'm not at all happy
with the care my wife received here. Is there someone designated to handle our problem?
[W] Our mission is to deliver complete
satisfaction. What was your problem?
[M] The hospital identified my wife incorrectly in the
computer system. Now all of her records are mixed up.
[M] When you come to the
hospital next week, please bring all your pertinent
insurance records with you.
[W] I know I need an authorization number from my health
plan.
[M] We'll need that number
for all your billing statements.
[M] Your final set of test results looks perfect. You are all set
to go home.
[W] Am I permitted to check out now?
[M] Yes. I'll call an orderly to escort you to your waiting family.