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June 10, 20—

 Gisela Fried

Springflower Radford Hotel

2857 King Street Ilartsdale,

WI

 Dear Ms. Fried,

I am writing to let you know of the excellent service I received from your staff during my recent stay at the Springflower Radford Hotel. Although I had made an advance reservation for my stay, I had forgotten to confirm it. Thus, when I checked in at the hotel, there were no rooms available of die type I had wanted. Your land and professional staff immediately found another, more luxurious, room for me. Although it was more expensive than die room I had reserved, they charged me the rate 1 had originally been quoted. The excellent service continued throughout my stay and, indeed, exceeded my expectations. For example, the housekeeper cheerfully arrived to clean my room at 10:00 one evening after I had had problems with the bathtub overflowing. The staff at the front desk were always ready to answer my questions and were very helpful in assisting me to find my way around the city.

All in all, my stay at the hotel was a very pleasant experience. I will certainly recommend this hotel to any of my friends who plan a visit to Hartsdale in the future.

 Sincerely,

 Andrew Wyatt

June 17, 20—

Andrew Wyatt

23 North Cuttersville Road

Creek Lake, MI

 Dear Mr. Wyatt,

 Thank you very much for your letter of June 10 notifying me of the fine service you received during your stay at the Springflower Radford Hotel. I am pleased to know that you had such a good experience as our guest. We at the Radford Hotel chain pride ourselves on the high quality of our service. As the hotel manager, I sometimes hear complaints about my staff, but it is just as important for me to hear about the fine work that they do.

I am enclosing a coupon for the hotel restaurant so that the next time you stay with us, you can enjoy a meal  free of charge at the  Springflower Restaurant.

 Sincerely,

 Gisela Fried