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November 15,20—
Clary Closets
18 North Main Street
Chester, VT
Dear Ms. Clary,
I
am writing to dispute the charges on the invoice I recently received from
your company. The invoice contained several mistakes. First, I was told that
I would not be charged an initial consultation fee if I decided to use your
services. Since I did go ahead and hire you to organize my closets, I should
not have to pay this fee. Second, the final charge for organizing my four
closets was $250 higher than the original estimate. I think this is too much
and that I should be charged no more than the original estimate. Finally, I
was charged for supplies that you ordered without my authorization. I could
have obtained these same supplies myself at a lower price. Since I did not
authorize this charge, I think I should pay a lower price for the supplies.
I
chose Clary Closets to organize my closets because several of my friends and
business associates have been satisfied customers of yours. However, I find
it difficult to believe that an organizing business can be so inefficient
when it comes to invoices. Please rectify these mistakes and send me a
corrected invoice promptly.
Sincerely,
Millicent Pensky
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