Script:
W Unfortunately, I don′t have the skills to retrieve this file, and I really need it. I was counting on using it to complete my project proposal.
M Maybe I can help you out. I′m new at this too, but I do know a few things. Are your files stored on the network?
W No, they′re stored on the company ftp site.
M Yes, there′s a special process you have to use, but I′m not sure I can figure it out. You′d better ask someone in the IT department to help you.