Questions below refer to the following memo.
To: Francis DeLane
From: Duke Ladron
Subject: Mailing problem
Dear Francis,
We (1)............... a complaint from Mr. Talero at Kitchen Nook of which I thought you should be made aware.
He said our new catalog of kitchen equipment, which he had been expecting, had not arrived yet. I told him I was sorry and used express mail to send him the catalog right away.
Mr. Talero, thankfully, was not upset about it, but this problem has happened three times this month. As you know, our sales will continue to decrease if we are unable to distribute our catalog and other materials effectively. In order to resolve this problem, I have a recommendation. We currently have several people in charge of our database records, and I think this may be causing some confusion. My suggestion is that we try (2)............... one person to send out all the mailings and maintaining records of the mailings in our database.
I would like to know what you think of my (3)............... at your earliest convenience.
Thanks,
Duke